No products in the cart.
What is your return/exchange policy?
Exchanges are welcomed within 14 days of your purchase. Store credits will be given toward another purchase that is good for one year from date of return. No exchanges on special orders, sale items and estate jewelry. Also, no warranties on estate jewelry.
Do you issue refunds?
No. We do not issue any refunds. Items may be returned for store credit or exchange. Please refer to our return/exchange policy.
When will I my order be shipped?
Your order is typically shipped within 5 to 10 days of order placement. All orders come to us first for verification. If for any reasons it takes longer, we will be contacting you to let you know about the status.
How do you ship?
Orders are shipped insured via USPS.
Is my order a special order and how long will shipping take?
Our items are unique and customized, therefore some orders may take up to 4-6 weeks for delivery. We will contact you with a ship date.
Do you charge for shipping and handling?
Yes. The shipping and handling charge for orders under $500 to the Continental US and Canada is $10. For orders over $501 the shipping and handling charge is $15. Orders over $1000 are $30.
Please contact us for overseas shipping.
Do you ship internationally?
Yes. International shipping and handling charges are $35. Please note that you, our customer, is responsible for any customs fees.
Do you accept checks?
No. We can only accept major credit cards or cash. If you pay your online order via a bank check your order will be shipped once the check has cleared.
Are prices subject to change?
Yes, all prices quoted are subject to change based on fluctuations in metal and currency costs.
What is rhodium plating?
Rhodium plating is necessary to achieve a bright white finish on white gold. White gold’s true color is off white. Since gold comes out of the ground yellow, we add white alloys to it to create white gold. Since we can never achieve a perfect bright white, white gold gets plated with a thin coat of rhodium, a rare metal that is a member of the platinum group.
Why is my silver jewelry changing color?
This is very common for silver jewelry and it is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away. If you want your white metal jewelry to not tarnish, opt for white gold or platinum- neither of these metals will tarnish.
How should I clean my jewelry?
We offer an amazing cleaner that is safe on all gold jewelry and gemstones called Sambol Jewelry Shower. For silver, we recommend a polishing cloth or our Sterling and Silver-plated Jewelry cleaner.
Do you do repairs?
Yes, our jeweler is on-site and can complete most repairs while you wait or you can drop off at your convenience.
Do you do custom work?
Yes, our jeweler is experienced in working with you to develop a custom piece meeting your expectations.
Do you sell watches?
We do not carry watches but we replace most batteries on-site. However, some watches require the manufacturer replace batteries due to warranties.
Can you set my heirloom gemstone or diamond even if purchased elsewhere?
Yes, our jeweler can complete this work for you on-site.